bdx24 Terms and Conditions

1 General

bdx24 is an online betting and casino platform designed specifically for users in Bangladesh. These terms and conditions ("Terms") form a legally binding agreement between bdx24 and its users.

By visiting the website, registering an account, or using any service, you confirm that you have read, understood, and agreed to comply with these Terms. If you do not agree with these Terms, please refrain from using our platform.

These Terms apply alongside the bdx24 Privacy Policy and Responsible Gaming Guidelines, which form part of the same legal framework.

2 Eligibility and Registration

To open an account with bdx24, you must meet the following requirements:

• You must be at least 21 years of age (for those aged 21 and above only).
• You must be an individual — registration on behalf of a corporate entity or organisation is not accepted.
• You must not reside in a jurisdiction where online gambling or betting is completely prohibited.
• Each person may create only one account. Creating multiple accounts is strictly prohibited.

All information provided at the time of registration must be accurate, complete, and up to date. Providing false or misleading information may result in account cancellation. bdx24 may at any time request additional documents for identity verification (such as a national ID card, passport, or driving licence).

3 Account Security

You are solely responsible for maintaining the security of your bdx24 account. Please follow the security guidelines below:

• Never share your login details (username and password) with any third party.
• Use a strong and unique password and change it regularly.
• Always log out after using your account, especially on shared or public devices.
• If you suspect any unauthorised access to your account, notify our support team immediately.

You are fully responsible for all activities carried out using your login details. bdx24 is not liable for any loss resulting from unauthorised use of an account, unless it is proven that the loss was caused by our own negligence.

4 Deposits and Withdrawals

The terms for financial transactions on bdx24 are as follows:

• Minimum deposit: ৳100 (per method).
• Minimum withdrawal: ৳800.
• Standard withdrawal processing time: within 1 hour.
• Accepted payment methods: bKash, Nagad, Rocket, Upay, and bank transfer.

Deposits must be made only from a payment account registered in your own name. Sending funds from a third-party account is strictly prohibited and will be rejected by bdx24. Withdrawal requests are generally processed, but may be held until identity verification is completed if required.

bdx24 reserves the right to conduct additional checks on suspicious or unusual transactions. Funds linked to money laundering or any illegal financial activity will be seized immediately and the relevant authorities will be notified.

5 Bonuses and Promotional Offers

Bonuses and promotional offers on bdx24 are subject to the following terms:

• Welcome bonus: 100% bonus on the first deposit, up to ৳15,000.
• Wagering Requirement: 10 times the bonus amount.
• Multiple bonuses cannot be used at the same time unless explicitly stated.
• To convert bonus funds into cash funds, the specified wagering requirement must be met.
• Any bonus offer will be automatically cancelled upon expiry.

bdx24 reserves the right to modify, suspend, or cancel any bonus or promotional offer. If evidence of bonus abuse, bonus arbitrage, or any other misuse is found, bdx24 reserves the right to cancel the bonus or winnings from the relevant account.

6 Betting Rules

The following rules apply when placing bets on bdx24:

• Once a bet is confirmed, it cannot be changed or cancelled.
• If abnormal odds are displayed due to a technical error, bdx24 reserves the right to cancel or correct that bet.
• If a match or event is postponed or cancelled, the bet will be settled according to the specific rules applicable to that event.
• For sports betting, the official result or the result issued by the relevant sports governing body will be considered final.
• Manipulation of the betting system through multiple accounts or coordinated groups is strictly prohibited.

For casino games, outcomes are determined by a verifiable and impartial Random Number Generator (RNG). We use software from established game providers to ensure fair play.

7 Prohibited Activities

The following activities are strictly prohibited on the bdx24 platform:

• Money laundering or using funds obtained from illegal sources.
• Any attempt to access other players' accounts or steal their information.
• Using software bots, scripts, or automated systems for betting or gaming.
• Identifying and exploiting platform errors or vulnerabilities.
• Creating multiple accounts to abuse bonuses or promotions.
• Coordinating with other users to fix matches or manipulate outcomes.
• Providing false or misleading information on the platform.
• Creating accounts for minors or granting them access to the platform.

Involvement in any of the prohibited activities above will result in permanent account cancellation and the relevant funds may be seized.

8 Account Suspension and Cancellation

bdx24 reserves the right to suspend, restrict, or permanently cancel an account in the following circumstances:

• Violation of any clause of these Terms.
• If evidence of fraud, deception, or illegal activity is found.
• Failure to submit documents requested for identity verification.
• Extended inactivity (generally 12 months or more).
• Upon the user's own request for Self-Exclusion.

In the event of account cancellation, if no breach of terms has occurred, the existing balance in the account (excluding bonus funds) will be returned via the designated method.

9 Limitation of Liability

To the maximum extent permitted by applicable law, bdx24 is not liable for:

• Any loss caused by internet disconnection, server downtime, or technical errors.
• Issues arising from the actions or delays of third-party payment providers.
• Loss caused by the user's own negligence or submission of incorrect information.
• Service interruptions caused by unforeseen circumstances or force majeure events (such as natural disasters, war, or government restrictions).

bdx24 endeavours to ensure timely and uninterrupted access to the website, but cannot provide an absolute guarantee of this. Temporary outages may occur for maintenance or upgrades.

10 Privacy and Personal Data

bdx24 treats the privacy of users' personal data with the highest importance. Full details of how your information is collected, stored, and used are set out in our Privacy Policy.

In brief, we use your information only for the following purposes:

• Account management and service delivery.
• Identity verification and fraud prevention.
• Meeting legal and regulatory obligations.
• Improving the user experience.

bdx24 never sells your personal data to third parties. Your information is protected using SSL encryption technology.

11 Responsible Gaming

bdx24 places the highest priority on responsible gaming. We believe gambling is a form of entertainment that should always be enjoyed safely and mindfully.

• Users can set deposit limits, bet limits, and loss limits on their accounts.
• A self-exclusion request can be made for a set period or permanently if needed.
• If any signs of gambling addiction are noticed, please seek help immediately.
• This platform is for those aged 21 and above only.

For detailed responsible gaming guidelines, visit our Responsible Gaming page.

12 Changes to Terms

bdx24 reserves the right to update or change these terms and conditions at any time. When significant changes are made, we will notify users in the following ways:

• By publishing the updated terms on the website.
• By sending a notification to the registered email address.
• Via a pop-up notification at login.

Continued use of the platform after changes are made will be considered acceptance of the updated terms. If you do not wish to accept the new terms after a change, please contact our support team to close your account.

13 Contact and Dispute Resolution

If you have any questions, complaints, or need clarification about these Terms, please contact our support team:

• Email: [email protected]
• Live chat: available in Bengali 24 hours a day, 7 days a week.

Any dispute or complaint will first be addressed through our customer support team. bdx24 aims to resolve all disputes promptly and fairly. After a complaint is submitted, we generally provide an initial response within 3-5 business days.

If a dispute arising under the legal framework governing these Terms requires resolution through a judicial process, an attempt will be made to resolve it through international commercial arbitration.