bdx24 Privacy Policy

bdx24 ("we", "us", "platform") places the highest importance on the privacy of online betting and casino users in Bangladesh. This privacy policy will inform you ("user") about what information we collect, why we collect it, how we use and protect it, and what rights you have. By using our website bdx24.cam, you are considered to have accepted the terms of this policy.

Please read this privacy policy in full before opening an account or using any service on our platform. If you have any questions, contact us via our 24/7 live chat or email.

bdx24 collects various types of information to operate its services. These are described in detail below:

1.1 Information You Provide Directly

Information you provide when registering an account or updating your profile:

• Full name (in Bengali or English)
• Date of birth (for age verification — minimum 21 years)
• Email address
• Mobile number
• Payment account details (bKash, Nagad, Rocket, Upay number or bank account)
• Identity document details (for KYC verification where applicable)

1.2 Automatically Collected Information

Information that is technically collected when you use our platform:

• IP address and device information
• Browser type and operating system
• Login time and session details
• Game play history and transaction records
• Information collected through cookies and tracking technologies

1.3 Information Received from Third Parties

Limited information may be received from payment gateways or identity verification service providers where necessary. This information is used only for relevant purposes and no additional data is collected.

We use your information for the following legitimate purposes:

• Account management: To create, verify, update, and secure your account.
• Financial transaction processing: To complete all payments including deposits and withdrawals.
• Customer support: To help resolve any issues you may have.
• Bonuses and promotions: To send you relevant offers and promotions.
• Security and fraud prevention: To detect unlawful activity and protect the security of the platform.
• Regulatory compliance: To meet legal and regulatory obligations.
• Responsible gaming: To monitor your gaming behaviour in accordance with our responsible gaming policy.
• Service improvement: To analyse user experience and further improve the platform.

We never sell your personal information to third parties for marketing purposes without your consent.

We follow industry-standard technology and processes to keep your personal information secure.

3.1 Technical Security

• SSL encryption: All data transmission on our site is protected by SSL/TLS encryption.
• Data encryption: Stored sensitive information (such as payment details) is kept in encrypted form.
• Firewall and security measures: Multiple layers of security are maintained to prevent unauthorised access.
• Secure servers: Our servers operate in secured data centres.

3.2 Retention Period

We retain your information for as long as your account is active and for the period necessary to meet subsequent legal obligations. Even after an account is closed, financial transaction records may be retained for a defined period as required by regulatory requirements.

3.3 Staff Access

Only authorised staff may access your information for specific work purposes. All staff are bound by strict confidentiality agreements and receive regular data protection training.

We may share your personal information with third parties in the limited circumstances described below:

4.1 Payment Processing

The minimum necessary information is shared with the relevant payment service providers to complete transactions via bKash, Nagad, Rocket, Upay, and bank transfer. This sharing is limited solely to completing the specific transaction.

4.2 Legal Obligations

Information may be provided to authorities if required by a court order, regulatory directive, or applicable law. In such circumstances, we provide only the information we are legally obliged to disclose.

4.3 Service Provider Partners

Game software providers such as Pragmatic Play, PG Soft, JILI, Spribe, Evolution Gaming, NetEnt, Microgaming, and Ezugi receive limited and necessary technical information to operate their services. These providers operate under their own privacy policies and are bound by strict data processing agreements with us.

4.4 Sale of Information Prohibited

bdx24 never transfers your personal information to third parties for the purpose of sale, rental, or exchange. This is a fundamental part of our policy.

bdx24 uses cookies and similar technologies to improve the user experience on the website.

5.1 Types of Cookies

• Essential cookies: These are necessary to maintain login sessions and ensure security. Without these cookies, the core services of the platform will not function.
• Functional cookies: These help remember your preferences (such as language settings).
• Analytics cookies: These are used to understand website traffic and usage patterns, which helps improve the service.

5.2 Cookie Controls

You can control cookies at any time through your browser settings. Please note that disabling essential cookies may prevent you from using some features of the site.

Every registered user on our platform has the following rights:

• Right to access: You may request to know what information we hold about you.
• Right to rectification: You may request to update incorrect or outdated information in your profile.
• Right to erasure: You may request deletion of your personal information beyond what is required by legal obligations.
• Right to restrict processing: In certain circumstances, you may request that the processing of your information be restricted.
• Right to data portability: You may request your information in a structured, commonly used, and machine-readable format.
• Right to object: You may object to the processing of your information for specific purposes.
• Right to withdraw consent: Where the processing of your information is based on your consent, you may withdraw that consent at any time.

To exercise any of the above rights, email us at [email protected] or contact us via 24/7 live chat. We generally respond to your request within 30 business days.

bdx24 is a platform operated solely for those aged 21 and above. We do not knowingly collect personal information from any minor (under 21). Age verification during account registration is a mandatory step in our process.

If we are informed that information belonging to a minor is held by us, we will immediately close the relevant account and delete the information.

Our servers and service providers may operate outside Bangladesh. In such cases, your information may be transferred internationally. However, we ensure that such transfers are always conducted under appropriate safeguards and that the receiving party maintains equivalent data protection standards.

For international data transfers, we ensure the necessary contractual protections and technical measures are in place to keep your information protected to an appropriate standard.

If a data security breach occurs for any reason and there is a possibility that your information is at risk, we will notify you in a timely manner as required by legal obligations. The notification will clearly state details of the incident, what information was affected, and what steps we have taken.

We will immediately investigate the incident and take the necessary corrective measures to prevent such incidents in the future.

bdx24 may update this privacy policy from time to time. If any significant changes are made, we will notify you by email or through a notice on the platform. The "Last Updated" date at the top of each policy indicates the time of the change.

Continued use of the platform after changes are made will be considered as your consent to the updated policy. We therefore recommend reviewing this page regularly.

Our responsible gaming policy is closely linked to this privacy policy. To protect users, we monitor gaming behaviour and provide self-exclusion options where needed. Information collected for this purpose is used solely for your protection and is never used for marketing.

If you are concerned about your gaming habits, please contact our responsible gaming team. We are always here to support you.

If you have any questions, comments, or complaints about this privacy policy, please contact us through any of the following:

Please clearly state your concern to our privacy team. We will take your complaint seriously and try to provide a resolution as quickly as possible.